Tickets

This section is made up of two parts:

My Tickets	Assigned Tickets
These are tickets assigned by the user.	These are tickets assigned to the user.

Clicking on a particular ticket gives the user more details about it. These details include:

• Title
• Status
• Date of creation
• Date of the latest update
• Assignee(s)
• Content.

To edit or delete a ticket, click on the ellipses given on the right-hand side of it and choose the desired action.

Clicking on 'Edit' will open a form, where the user can edit the details of the chosen ticket.

NOTE

The status of the ticket is based on the below color code:

Open

The ticket is yet to be processed.

On Process

The ticket is currently being processed.

Closed

The ticket has been resolved.

Backlog

The ticket has been pending.

Steps to create a new ticket:

1. Click on the ‘+’ icon given on the bottom right of the page.

2. Fill in the Title, Ticket Level, Assignee(s), and content.

3. Click on the 'Submit' button to successfully create your ticket.
4. This ticket can now be seen in the ‘My Tickets’ section.